Social media
Public posts, comments, and threads mentioning medicines or medical products are screened for case-qualifying adverse event language.
Intake management
Every signal.
Any source.
Adverse events do not only arrive by fax. Vigintake monitors scientific literature, social media, e-commerce platforms, phone calls and audio recordings, patient support interactions, and internal communications, turning unstructured signals from any origin into structured, submission-ready cases.
vigintakeIntakeThe challenge
Safety signals surface in places most systems cannot reach.
Patients report adverse experiences in product reviews, social media posts, forum threads, and support calls, not only in structured MedWatch forms. Without systematic monitoring of these sources, meaningful safety signals go undetected and regulatory obligations go unmet.
- 01
Blind spots in monitoring
Traditional pharmacovigilance systems monitor structured channels only. The majority of patient-reported experiences now occur in unstructured digital environments.
- 02
Manual review at scale
Manually screening thousands of social media posts, reviews, and literature articles each week is not operationally sustainable with finite safety team resources.
- 03
Regulatory exposure
Regulators expect companies to monitor all sources where product-related adverse events may be reported. Gaps in digital surveillance constitute a compliance risk.
Literature monitoring
Global scientific literature, continuously screened.
Vigintake connects to the major biomedical literature databases and monitors newly published articles for relevant safety information on a daily basis. Identified case reports and signals are automatically extracted, assessed for reportability, and routed into the case processing workflow.
Global literature monitoring is available now. Local and regional literature sources are in active development and will follow shortly.
PubMed25M+ biomedical citations
EmbaseElsevier pharmacology index
MEDLINENLM indexed journals
PreprintsbioRxiv · medRxiv · SSRN
- PubMed and MEDLINE continuous indexing
- Embase and global biomedical journals
- Preprint servers and conference abstracts
- Automated ICMJE-compliant relevance screening
- Duplicate and cross-reference detection
- Regulatory-aligned monitoring frequency
Public digital sources
Monitoring the open web, where patients speak freely.
Patients and caregivers share their experiences with medicines and medical products across dozens of public platforms. Vigintake systematically monitors these channels, screening content for reportable adverse events and product quality complaints.
E-commerce reviews
Product reviews for OTC medicines, supplements, and medical devices frequently contain adverse event reports, product complaints, and packaging concerns.
Review platforms
Patient reviews of healthcare providers, pharmacies, and medical products often contain first-hand reports of unexpected treatment outcomes.
Patient communities
Condition-specific communities generate rich, detailed patient narratives that frequently contain spontaneous adverse event reports of high clinical value.
News & media
Published media containing safety-relevant information about medicinal products may trigger regulatory reporting obligations under GVP guidelines.
App stores & digital health
Reviews of digital health products and connected device companion applications may contain adverse event reports linked to device malfunction or treatment interaction.
Private enterprise sources
Connecting to the data your organisation already holds.
Much of the most clinically significant safety information flows through internal systems: support call transcripts, medical information enquiries, and company-managed patient forums. Vigintake integrates directly with these private sources, with no manual export required.
Email integration
Direct connection to your medical information or safety mailbox. Vigintake automatically screens incoming emails for case-qualifying content and extracts ICSR data without any manual triage.
Phone calls & audio
Patient Support Program calls, medical information lines and any uploaded audio are transcribed and screened automatically. Vigintake identifies reportable adverse events within the recording and routes them into the case workflow in near real time.
Private forums & portals
Company-managed patient or HCP portals, closed community forums, and website contact forms are monitored continuously, ensuring that no reportable communication is missed.
How it works
From raw signal to structured case.
Every connected source feeds one screening pipeline. What qualifies becomes a case; what doesn’t is logged for audit.
- 01
Monitor
Vigintake continuously monitors all connected sources, public and private, around the clock, across all configured languages and geographies.
- 02
Screen
AI classifies each piece of content against reportability criteria: does it contain a suspect product, an adverse event, an identifiable patient, and a reporter?
- 03
Extract
Qualifying signals are parsed and all ICSR-relevant fields are extracted: product name, reaction terms, patient details, and reporter information.
- 04
Route
Structured cases enter the processing workflow with MedDRA coding, narrative draft, and triage classification ready for medical review and submission.
Who it's for
Designed for the teams responsible for patient safety.
Contract research organisations & service providers
Managing digital surveillance across multiple clients and product portfolios requires a scalable, configurable platform. Vigintake’s multi-tenant architecture allows per-client source configuration, keyword sets, and reporting thresholds.
- Per-client source and keyword configuration
- Consolidated and client-separated dashboards
- Audit-ready monitoring logs per product
- Scales to any case volume without added headcount
Biotechs & emerging pharma
Comprehensive digital surveillance used to require dedicated teams and enterprise contracts. Vigintake makes it accessible from day one, with pre-configured source monitoring for the most common channels and simple activation for additional sources.
- Rapid deployment: monitoring active within days
- Pre-built source configurations for standard channels
- Cloud-native, no IT integration required
- Pay-as-you-scale pricing model
Get started
No signal should
go undetected.
Schedule a demo ↗See how Vigintake monitors your configured sources and surfaces a reportable adverse event, live, using your own product data.